Zoho CRM
Sales pipeline, automation, and scoring of leads and deals through Zia. Where the company's customer relationships are managed day to day.
In use at every one of our Zoho clients, and extended with custom Deluge or Creator components.
Zoho One
Your Zoho One integrator in Switzerland, an Authorized Zoho Partner since 2017
Djtal is an Authorized Zoho Partner, among the first in Switzerland. Around twenty Swiss companies now run their business on Zoho One (CRM, accounting, support, projects, storage), with Zia, Zoho's native AI, built into the suite.
Certified partner
Authorized Zoho Partner since 2017
~22 clients supported
Around fifty deployments since 2017 · about 20 active today
EU hosting
Amsterdam + Dublin · ISO 27001 · SOC 2
Zia · native AI
Built into Zoho One, at no extra cost
In brief
What is Zoho One, and why choose it for a Swiss company?
Zoho One is a suite of more than 50 business applications under one licence (CRM, accounting, support, projects, storage, marketing, HR), with its native AI, Zia, included and data hosted in Europe. Djtal, the operational AI specialist for Swiss companies, has been an Authorized Zoho Partner since 2017 and supports around twenty Swiss companies that run it.
How much does a Zoho implementation cost, and how long does it take?
The Zoho One licence costs about EUR 37 per user per month for the full suite. Djtal starts with an audit at CHF 800 excl. VAT, then quotes the implementation at a fixed price according to scope. Allow 6 to 10 weeks for a standard Zoho deployment (a company of 20 to 50 employees), audit included.
Why Zoho
More than 50 business applications under one licence, at about EUR 37 per user per month.
Zoho One brings together more than 50 business applications under one licence (CRM, accounting, support, projects, storage, marketing, HR and BI). The whole suite costs about EUR 37 per user per month on an annual plan.
Zoho has more than one million customer organisations and more than 150 million users (figures published by Zoho in February 2026, for its thirtieth anniversary). It is a mature platform that operates at scale, at a price Swiss companies can afford.
The six core tools
The six Zoho tools the Swiss companies we support rely on most.
The catalogue holds more than 50 applications. In practice, our clients use around fifteen of them every day. The six main ones are deployed on almost every project, and we add custom Deluge or Creator components where the business calls for it, and to handle the most common tasks automatically.
Zoho Books
Full accounting, 8.1% Swiss VAT, invoicing, QR-bill and multi-currency support.
In use at every one of our Zoho clients, with tailor-made Deluge automations.
Zoho Projects
Project management, time tracking, resources and project invoicing.
Deployed at service firms and agencies to manage profitability day to day.
Zoho Desk
Multichannel customer support, SLAs, a knowledge base and Zia automation.
Deployed as soon as support volume needs to be industrialised. Operational AI handles triage and first-pass analysis.
Zoho Inventory
Multi-warehouse stock management, purchasing and sales, with native Books and CRM integration.
The core of our e-commerce and wholesale deployments, connected to your online shop within a few days.
Zoho WorkDrive
Storage, sharing and document co-editing. An alternative to SharePoint and Google Drive.
In use at every one of our Zoho clients, and structured with Creator when document management justifies it.
Zia · native AI
Zoho's built-in AI, included in the licence and already in the screens your teams use.
Zia is Zoho's native artificial intelligence. It is included in Zoho CRM Enterprise and Ultimate and in Zoho One, at no extra cost.
Our role is to assess and activate the Zia functions that make sense for your business. We set the success indicators before activating anything, function by function.
Lead and deal scoring
Conversion probability is calculated automatically from your CRM history.
Win-probability prediction
Each opportunity gets an estimated likelihood of closing, updated in real time.
Call transcription
Phone conversations are transcribed and analysed, with sentiment and key points extracted.
Ask Zia
Ask your CRM a question in natural language (“Which deals have stalled this week?”) and Zia answers with a dashboard.
Natural-language workflows
Describe the automation you want and Zia generates the matching Deluge workflow.
Autonomous Zia agents
They qualify leads, send follow-ups and update deals, within the limits you set.
Comparison
Are you weighing Zoho against Salesforce, Microsoft, Odoo or HubSpot?
Here is how we see it. Prices change, so read these as ballpark figures per user per month on an annual plan, to be confirmed when we quote.
| Zoho One | Salesforce | MS Dynamics 365 | Odoo | HubSpot | |
|---|---|---|---|---|---|
| Indicative price / user / month | ~EUR 37all-employees plan | ~EUR 25–350+ | ~EUR 56–135 | ~EUR 25–60 | ~EUR 15–90+ |
| Business coverage | Complete suite (more than 50 applications) | CRM-centred, with add-on modules | CRM + integrated ERP | CRM + modular ERP | Marketing + CRM |
| Native AI included | Yes (Zia) | Einstein (at extra cost) | Copilot (at extra cost) | Partial | Breeze (at extra cost) |
| EU hosting available | Yes (Amsterdam, Dublin) | Yes | Yes | Yes (can be self-hosted) | Yes |
| Total cost to plan for | 1 licence = complete suite | Licence + add-ons (CPQ, Einstein…) | Licence + Microsoft ecosystem | Licence + hosting / integrator | Costs per Hub + onboarding |
| Data portability | Standard export, open APIs | Strong dependence on the vendor | Tied to the Microsoft ecosystem | Open source, self-hostable | Export possible |
| Local support (French-speaking Switzerland) | Yes, through Djtal, a local partner | Through integrators (large companies) | Through Microsoft partners | Through Odoo integrators | Vendor + agencies |
| Target profile | Companies with 20–250 employees | Large companies, IT teams | Microsoft mid-market | Industry, wholesale | Marketing-led growth |
When Zoho is not the right answer.
We advise against Zoho in four cases: your Microsoft estate is large and already paid for; you are a sales-driven scale-up with 500+ salespeople already on Salesforce; you are a US-listed company bound by the strictest SOX requirements; or open source and full ownership of the code are prerequisites. In those cases, we point you towards Microsoft, Salesforce or Odoo, as appropriate.
For a side-by-side comparison of ERP and CRM platforms, see our platform comparison tool.
Based in Lausanne and Fribourg, we support companies throughout French-speaking Switzerland. See our dedicated pages for Zoho in Lausanne (Vaud), Zoho in Geneva and Zoho in Fribourg.
On the accounting side, see our comparison of bexio and Zoho Books and our update on e-invoicing in Switzerland in 2026.
Sovereignty and security
Your data stays in Europe, on certified infrastructure.
European hosting
- Amsterdam (EU1, Netherlands)
- Dublin (EU2, Ireland)
- You choose the region when you create the account
Public certifications
- ISO/IEC 27001, ISO 22301
- SOC 2 Type II
- PCI DSS; HIPAA compliance available
Compliance with the Swiss Federal Act on Data Protection (FADP, in force since 2023) and the GDPR is covered by European hosting under standard contractual clauses. We set this out in our client contracts. Full details are in our privacy policy.
Our expertise
Deploying Zoho in French-speaking Switzerland since 2017.
We have been an Authorized Zoho Partner since 2017, one of the first certified Zoho partners in Switzerland. Zoho is the foundation of our long-standing expertise.
Management and operations are based in French-speaking Switzerland (Fribourg, Lausanne), with an engineering hub in Tunisia. The human team is augmented by a team of operational AI agents.
Laurent Cuénoud, CEO of Djtal, began his career at CERN in 1995, working on early neural networks. He has spent thirty years in IT and has guided clients through four technology waves. AI is the fourth.
Case studies
They run their business on Zoho with Djtal.
FRC
Fédération romande des consommateurs · consumer federation
Around 100,000 contacts were migrated and cleaned, four major Creator and Catalyst applications were built, and the member services team now searches them all in one place.
Full Zoho One (CRM, Desk, Books, WorkDrive, Analytics) + Creator + Catalyst + AI services
OLF
Book distribution and publishing
A custom B2B portal was built, and AI assists with the first-pass analysis and categorisation of support tickets.
Zoho CRM, Desk + Creator + operational AI
Econox
Precision manufacturing · exporting worldwide
The life cycle of high-temperature probes exported worldwide is tracked.
Zoho CRM, Books + 2 Creator applications
Terre des hommes
Humanitarian NGO
Children's case files, medical and social follow-up and transport arrangements are centralised in one place.
Zoho Creator application with a portal for external users
Arcus Legal
Law firm
Client tracking, project management, time entry, invoicing and collaborative document management all run in one system.
Zoho One (CRM, Books, WorkDrive) + custom Creator applications
Our method
Assess, deploy, run: our three Zoho stages.
01 · Zoho audit
CHF 800
4 hours · fixed fee
We assess your current situation, identify the Zoho opportunities, score their relevance and set a target budget. You receive a reasoned recommendation.
02 · Implementation
Fixed fee
Based on the audit · 4 to 24 weeks depending on scope
We set up CRM, Books and WorkDrive as standard, with business modules as options. We also migrate your data, train your teams and take the system live.
03 · Ongoing operation
Subscription
Depending on volume and complexity
We provide support, updates, continuous optimisation and tracking of your Zia indicators. The monthly commitment is flexible.
Prices are in CHF excl. VAT; 8.1% Swiss VAT is added. Zoho licences are billed directly by Zoho in your name, at Zoho's own price, with no mark-up from Djtal.
Frequently asked questions about Zoho.
Is Zoho One cheaper than Salesforce or Microsoft?
Yes, by a clear margin, provided you compare like with like. Zoho One costs about EUR 37 per user per month (all-employees plan) for more than 50 applications. Salesforce's entry-level Starter plan is cheaper but covers only the basics. The Enterprise edition of the CRM alone is above EUR 150 per user per month. Microsoft Dynamics 365 Sales starts at around EUR 56 a month for the CRM alone. For a company that wants to cover several functions, one Zoho One subscription covers what would otherwise need several licences.
Where is my Zoho data hosted?
In Zoho's European data centres in Amsterdam (Netherlands) and Dublin (Ireland). You choose the European region when you create your account. Public certifications include ISO 27001, SOC 2 Type II and PCI DSS, and HIPAA is available.
Is Zoho compliant with the Swiss FADP and the GDPR?
Yes, under equivalent contractual safeguards. Zoho hosts in Europe, outside Switzerland, and European hosting under standard contractual clauses covers the requirements of the Swiss Federal Act on Data Protection (FADP, in force since 2023) and of the GDPR. We set this out in our client contracts.
How long does a typical Zoho One implementation take?
For the standard scope (CRM, Books and WorkDrive), implementation takes 4 to 8 weeks, or 6 to 10 weeks with the audit. A wider deployment that includes Desk, Inventory, Projects or custom Creator applications takes 3 to 6 months. We always work in phases that you sign off one by one, so you keep control of the pace.
Do we need Zoho One, or separate Zoho applications?
If you use three or more Zoho applications, Zoho One is almost always cheaper than buying them separately. The applications also integrate with each other more consistently. With only one or two applications, buying them separately may be enough.
Is Zia useful, or is it just marketing?
Useful, provided you activate it project by project on validated use cases. Lead scoring, first-pass analysis of support tickets and sales cycle prediction all deliver measurable value. Other Zia capabilities are of varying maturity. We set the indicators before activating anything.
Can Zoho be connected to our existing tools (Microsoft 365, e-commerce, Swiss e-banking)?
Yes, through standard APIs or custom development on Catalyst and Creator. We have already deployed every one of these in production: connections to Microsoft 365, Outlook and Teams, to e-commerce platforms (Shopify, WooCommerce, PrestaShop) and to Swiss e-banking gateways.
Why use a Zoho partner in Switzerland like Djtal when Zoho sells direct?
Zoho sells you the licences. Djtal designs the system that creates the value: a configuration suited to your business, a data model built around your processes, automations, integrations, training and local support. Our configurations draw on around 22 client projects in French-speaking Switzerland.
Assess your Zoho project
Two ways in, depending on how far along your project is.
If you first want to know whether Zoho is the right choice for you, book a 30-minute call with no obligation. If your project is already scoped and you want to start, the Zoho audit is a fixed fee of CHF 800.
Further reading: An AI agent in your Zoho CRM · Bottle returns: a 100% automated process
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