Empty bottle returns: a 100% automated process

A customer hands back her empty bottles. A few minutes later her discount voucher is in her inbox. Nobody has typed a thing: an AI agent designed by Djtal runs the whole process, from start to finish.

The context

Customers bring their empty bottles back for recycling. For a shop, it is an ordinary moment in the day, yet, handled by hand, it eats up time: finding the customer, generating a voucher, sending it, filing the case.

The four automated actions

1. Search. The agent looks up the customer’s email address in the CRM using her name.
2. Creation. A discount voucher is generated in the online shop.
3. Sending. The voucher goes out by email, in a message written in the company’s own voice.
4. Archiving. The case is closed once the customer has replied to say thank you.

The automation relies on connectors to the CRM, the online shop and the mailbox: three tools linked to one another.

What it saves

The process is simple, and every return saves a few minutes. Multiply that by every return in a year. The customer, meanwhile, has nothing to wait for.

Djtal designs agents like this one for companies that want to put their time back into advising customers and selling.

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