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A fully integrated online shop
A complete shop on Zoho Commerce, connected to Zoho Creator applications, Zoho CRM and Zoho Books. The business runs as a single flow, from the online sale to the accounting entry.
Customer Zero · Les Huiles de Jil
What does an AI agent in production look like? The Les Huiles de Jil case study
Les Huiles de Jil is an independent Swiss association that sells organic essential-oil products in French-speaking Switzerland. An AI agent built by Djtal looks after its mailbox and its bookkeeping every day, under supervision. The association is our Customer Zero, in other words our own first customer.
In brief
What does a Djtal AI agent do in live production?
Djtal, the operational AI specialist for Swiss companies, runs an AI agent in production for Les Huiles de Jil, an independent Swiss association that sells online and is Djtal's Customer Zero. The agent reads the messages, prepares replies and entries, refers to a human supervisor whatever calls for a decision, works inside the association's Zoho system and logs every action.
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What Djtal built and runs
A complete IT system, extended by an AI agent.
Djtal deployed an integrated, end-to-end Zoho ecosystem for the association, then extended it with an AI agent that takes on operational tasks.
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Data enriched by AI
AI enriches product and customer data and makes it reliable. Records are completed, information is consistent and the database stays usable from one day to the next.
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A custom AI agent in production
An AI agent that Djtal designed for the association looks after the mailbox and the bookkeeping every day. It reads incoming messages, prepares replies and accounting entries, then stops whenever a decision is for a human to make.
Supervision, from the design stage
The framework an agent in production needs.
The Les Huiles de Jil agent works within a scope defined in writing, answerable to a human supervisor, with logged, auditable actions. Its autonomy is set level by level, from observation to audited autonomous action, and can be adjusted at any time.
Here the standard governs the association's own mailbox and bookkeeping. The agent prepares each reply and each entry, then stops whenever a decision falls to a person.
An independent association that pays its way through its sales.
Les Huiles de Jil is an independent Swiss association. It has its own statutes, team, product range, objectives and accounts. It is profitable and sells its organic essential-oil products in French-speaking Switzerland. A manager independent of Djtal runs the business day to day.
It is closely tied to Djtal through its founder. That link makes it our Customer Zero: a production setting with stakes and operating data of its own.
To choose your first agent, start with our supervised AI agent services, or see our client deployments in French-speaking Switzerland.
Frequently asked questions
What does a Djtal AI agent look like in production? A Swiss case study
At Les Huiles de Jil, an independent Swiss association, an AI agent built by Djtal looks after the mailbox and the bookkeeping every day. It reads incoming messages, prepares replies and accounting entries, and refers to a human supervisor whatever calls for a decision. It works within a scope defined in writing and is connected to the association's Zoho ecosystem. Every action is logged and auditable.
Is Les Huiles de Jil a Djtal client?
Les Huiles de Jil is Djtal's Customer Zero. It is a profitable independent Swiss association, with its own statutes, team, product range, objectives and accounts, and it sells organic essential-oil products in French-speaking Switzerland. It is closely tied to Djtal through its founder, which makes it Djtal's day-to-day production environment.
Why does Djtal talk about a Customer Zero?
Because the Djtal agent at Les Huiles de Jil processes the messages and invoices of an organisation that generates revenue. Its supervision and its action log face live business activity every day.
What technology is this AI agent built on?
Djtal custom-built the agent, and it is powered by Claude (Anthropic). It is connected to the association's Zoho ecosystem (Zoho Commerce, Zoho Creator, Zoho CRM and Zoho Books). Djtal has been an Authorized Zoho Partner since 2017, and it designed both the agent and its supervision.
How is the agent supervised?
Supervision is built in from the design stage. Djtal's AI agent at Les Huiles de Jil works within a scope defined in writing, overseen by a human supervisor, and every action is logged and auditable. Autonomy is set level by level, from observation to audited autonomous action.
Your business has a process that would suit an agent, too.
At Les Huiles de Jil, the agent reads the incoming messages and prepares the replies and accounting entries every day. In 30 minutes, together, we pick out the process in your business that suits an agent first, and the measure you will judge it by.